Refund policy

Refunds

Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, damaged, unfit for purpose or not as described. Please inform us, and provide photo evidence, of any problems on arrival of your products so we can put things right as soon as possible.

All original packaging needs to be kept with the products so we can effectively investigate the situation.

We cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods.

To be reasonable, non-faulty goods, and gift cards, cannot be refunded.

To start a return, you can contact us at hello@huntspb.co.uk. Please note that returns will need to be sent to the following address: Plusterwine House, Woolaston, Nr Lydney, Gloucestershire, GL15 6PN.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@huntspb.co.uk.

Refund policy

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