FAQ

HUNTS PREMIUM BEEF Consumer Q&A

PRODUCT & QUALITY

Where does your beef come from?

All our beef is reared on our Red Tractor Assured farm in Gloucestershire.  The farm has been in our family since 1958.

How are your cattle raised?

Our cattle are bucket-fed milk until weaning, and then their diet consists of grass/maize/cereals/pulses, and they are housed in our farm buildings.

What breed of cattle do you use?

Our Aberdeen Angus cattle are Aberdeen Angus X.  Our Wagyu cattle are Wagyu X.

Is your beef grass-fed, grain-fed, or a mix?

Our cattle are bucket-fed milk until weaning, and then their diet consists of grass/maize/cereals/pulses.

Is your beef free range?

No

What welfare standards do your cattle meet?

Our cattle are all reared to Red Tractor assured standards, and this is audited regularly.

Is your beef dry-aged, wet-aged, or neither?

Our beef is dry-aged for approximately 21 days before being packaged.

How long is your beef aged for?

Approx 21 days.  We have found that ageing it for any longer does not benefit the meat, as it already has a delicious flavour due to the higher marbling content from keeping the animals for longer.

Is your beef suitable for people with allergies?

Our Beef does not contain any added chemicals or ingredients other than the burgers and smashed burger mix.  The specific ingredients of these products can be found on our website.

Is your beef hormone and antibiotic-free?

Our cattle are not treated with hormones, but they may have received antibiotics during their life if the need arose.

Is your beef suitable for halal or kosher diets?

No, our meat is not halal or kosher.  Our animals are sent to a Red Tractor assured abattoir.

What's the difference between your cuts?

It’s not possible to answer this question as there are too many.  The website is very informative on each cut and where this comes from on the animal, as well as the suggested cooking instructions.

Which cut is best for a Sunday roast?

For a slow-cooked Sunday roast, our favourite is a rolled Brisket. The gravy is delicious, and the slow cooking method means you can leave it for a long time whilst you enjoy your Sunday at leisure.

For a quicker option, we recommend a Topside or Silverside cooked until pink in the middle.

Which cut is best for a special occasion?

A rib of beef is a showstopper for special occasions such as Christmas Day.  For dinner parties or date nights, our whole fillets (Chateaubriand),  individual fillets or T-Bones will impress!

Which cut is easiest to cook?

Our steaks and burgers are easy to cook in a frying pan for a quick meal.  Alternatively, our diced beef and mince can be used in a slow cooker with a few ingredients to create a lovely, tasty dish for dinner.  See our website for suggested recipes (to be added shortly)

Do you sell offal or less common cuts?

We are not currently stocking offal, but we can take bespoke orders for this. Just drop us an email at hello@huntspb.co.uk.  Our butcher is a master craftsman, and as such, we are able to offer less common cuts such as Gaucho, Bravette, Ranch and Denver steaks.  If you have a specific cut you require, please contact us, and we can see if we can accommodate this.

Is your mince lean or full-fat?

Our mince is full-fat and very tasty!

What fat percentage is your mince?

Approx 25%

Do you sell bones for stock or dogs?

We don’t currently sell bones.

ORDERING

Is there a minimum order value? 

There is no minimum order value.  Postage is free for orders over £75.

Can I order by phone rather than online? 

Currently, all our orders are online, but if you’re having problems, please send us an email at hello@huntspb.co.uk, and we will be happy to call you back to help.

Can I customise my order or request specific cuts?

If you require a cut that is out of stock or not listed, please send us an email to hello@huntspb.co.uk and we can pre-order the item for you.

Can I order as a gift for someone else?

You can purchase gift cards, and this will be sent to their email address with a message of your choosing.  Alternatively, if you would like to send a specific product or subscription directly to them, you can input their delivery address at checkout.  However, as our products are chilled/frozen, you will need to ensure the person is available to take delivery on the selected day.

Do you offer gift packaging?

We cannot offer gift packaging for our meat products as these need to be packaged in insulated foil bags with ice packs to keep cold during delivery.  However, our aprons and burger smashers come gift-wrapped.

Do you offer a subscription or regular delivery service?

Yes, see the 3-month subscriptions on our website.

Can I set up a standing order for weekly or monthly delivery?

Yes, send us an email of the items you would like to have delivered regularly and the frequency, and we will be happy to help. hello@huntspb.co.uk

How far in advance do I need to order?

If you order before 12 pm, Monday to Thurs you can select next day delivery.  Orders placed on a Friday, Saturday or Sunday can be delivered on a Tuesday.

Can I change or cancel my order once placed?

If you need to change or cancel your order, as long as we haven’t sent this out for delivery, that is absolutely fine.  Send us an email at hello@huntspb.co.uk as soon as possible, and we will try to accommodate this.  As a guide, we would need to know before 11.30 am the day before delivery of any amendment to an order scheduled for next-day delivery.

DELIVERY

Which areas do you deliver to?

We deliver to mainland UK with the exception of the following delivery zones:

Northern Ireland, Jersey, Guernsey, Isle of Man, Isles of Scilly, Scottish Highlands and Islands.

Do you deliver to Northern Ireland, the Scottish Highlands, or the Islands?

No

How much does delivery cost?

Delivery is £7.50 for orders under £75. 

Is there free delivery over a certain order value?

Orders over £75 qualify for free delivery, including next day.

How long will delivery take?

You can select your delivery day.  If you order before 12 pm Mon to Thurs you can select next-day delivery.  Orders placed on a Friday, Saturday or Sunday can be delivered on a Tuesday.

Can I choose my delivery date?

Yes see above.

Do you offer next-day delivery?

Yes see above.

Do you deliver at weekends?

No but if you order before 12 pm on a Thursday, you can select delivery on a Friday.

What happens if I'm not in when my delivery arrives?

You will be sent a message from DPD when your parcel is out for delivery, which will give you options if you are not in.  Please note that as our items are perishable, an attempt to deliver will only be made once.

How is the beef packaged to stay fresh in transit?

Our beef is sent out in foil-insulated bags with ice packs to keep the product cold during delivery. The items are delivered within 24 hours from dispatch.   

How long will it stay at a safe temperature after delivery?

As the items are perishable, we recommend that you put the items in the fridge or freezer as soon as they arrive to maintain the correct temperature.

What should I do if my delivery is late?

DPD will deliver your item within 24 hours from dispatch and on the day you have selected.  You will be able to track your delivery with DPD using the link they will send you.  If this is not the case, please notify us as soon as possible at hello@huntspb.co.uk.

What should I do if my order arrives damaged?

If your order arrives damaged, please notify us straight away with photos of the damage.  Email hello@huntspb.co.uk

FRESHNESS & STORAGE

Does the beef arrive fresh or frozen?

Our meat is dispatched frozen unless specially noted on our website.  

How long will the beef keep in the fridge once it arrives?

Fresh items will have a use-by date on the label.  If items have been previously frozen and are put in the fridge, please consume them within 24 hours after the item has fully defrosted, up to a maximum of 2 days.

Can I freeze the beef when it arrives?

If an item arrives fully frozen, you can put it in the freezer and follow the use-by date on the item.

If you put fresh items in the freezer, please do this as soon as possible to preserve the meat in its optimum condition.  We recommend eating the burgers, mince and smashed burger mix within 3 months and other items within 6 months.  Although meat can be frozen for longer, the quality will start to deteriorate.

For fully or partially defrosted meat, it is recommended that this is stored in the fridge and used within 24 hours, but up to a maximum of 2 days.

 

How do I defrost it safely?

The best way to defrost safely is to place the frozen item in the fridge.  Make sure your meat is fully defrosted all the way through to ensure even cooking.  Once fully defrosted it is recommended that you use it within 24 hours or up to 2 days maximum.

How can I tell if the beef is still fresh?

You can tell if beef has gone bad in the fridge by looking for signs such as a sour or unpleasant odour, changes in colour (such as grey or brown patches), or a slimy texture. 

Why does vacuum-packed beef sometimes look darker or have an unusual smell when first opened?

When first opened, vacuum-packed beef may appear darker or have a strange smell.  This is due to the removal of oxygen.  This is normal and nothing to be concerned about.  However, if the meat smells sour or putrid, please discard it.

How should I store different cuts?

Please see above for the storage of different items, whether frozen or fresh.

COOKING

How do I cook the perfect steak? 

The cooking of different steak cuts varies, so please see the recommended instructions on our website for each specific steak.  Generally, we recommend seasoning well and pan frying or BBQing for 3-4 minutes for rare or 6-7 minutes for medium. Rest for 5 mins before serving. 

What temperature should I cook beef to?

Desired result	Internal Temperature	Appearance
Rare	120-125°F (49-52°C)	Red centre
Medium-Rare	130-135°F (54-57°C)	Pink center
Medium	140-145°F (60-63°C)	Pink and slightly juicy
Medium-Well	150-155°F (66-68°C)	Pink and brown centre
Well-Done	160°F+ (71°C+)	Brown centre,  fully cooked

How long should I rest a steak before eating?

We recommend resting steak for at least 5 mins before serving.

How do I cook a roasting joint?

This varies between joints, so please refer to the cooking instructions shown on each product page.

What's the best way to cook beef mince?

There are lots of different ways to cook minced beef, whether you are making meatballs, chilli con carne or cottage pie.  It is best to refer to the specific steps in the individual recipe.

Should I bring my beef to room temperature before cooking?

Yes, it is always recommended to leave meat out of the fridge for up to 2 hours before cooking, as this will bring out the best flavour and make sure the meat is cooked in the middle.  Please do not leave it out of the fridge for longer than 2 hours. 

Do you provide cooking guides with orders?

All our cooking instructions can be found on our website. Just head to the product page and scroll down to “cooking instructions”.

What's the best pan or cooking method for each cut?

All our cooking instructions can be found on our website. Just head to the product page and scroll down to “cooking instructions”.

How do I know when my steak is rare, medium or well done?

Please see the above table for meat cooking guidelines.

Can you recommend recipes for less familiar cuts?

Recipes for less familiar cuts will be coming to our website soon. Stay tuned!  If you can’t wait, send us an email to hello@huntspb.co.uk and we can send you some recipe recommendations for the cut you are cooking.

RETURNS & CUSTOMER SERVICE

What if I'm not happy with my order?

Please refer to our refund policy on our website: Refund policy – Hunts Premium Beef 

What is your returns policy?

Please refer to our refund policy on our website: Refund policy – Hunts Premium Beef 

What if I receive the wrong item?

Please notify us immediately upon opening your order if you have received the wrong item by emailing us at hello@huntspb.co.uk with a photo of the incorrect item.  We will be happy to correct this with no additional cost to you.

What if something is missing from my order?

Please notify us immediately upon opening your order if you are missing an item by emailing us at hello@huntspb.co.uk.  

How do I contact customer services?

Please email our helpful team at hello@huntspb.co.uk

How quickly will you respond to my query?

We always aim to respond within 24 hours, Monday to Friday and sooner if your query is urgent.

Do you have a satisfaction guarantee?

Please refer to our refund policy on our website: Refund policy – Hunts Premium Beef 

SUSTAINABILITY & VALUES

• Is your packaging recyclable? 

Our boxes and tape are recyclable.  The foil bags and ice packs aren’t recyclable, but they can be reused for family picnics (we are looking into alternative options that are more sustainable).

How do you minimise your environmental impact?

Sustainability is at the forefront of our business.  Our beef cattle have long formed part of a sustainable family farm, producing renewable energy from the cows' manure, resulting in Beef that has a low carbon footprint.  This includes the use of our own organic fertiliser from the cows' manure, meaning we do not need to import artificial fertilisers to grow our crops to feed the animals.

Do you support British farming?

Absolutely, we are British farmers! and are passionate about providing premium British Beef to the UK.

How do you ensure animal welfare standards are met?

We are a Red Tractor assured and are a family farm who care deeply about raising our livestock to the highest standards.

Are you a family-run business?

Yes, we are a family of third-generation beef farmers and renewable energy producers.

Do you support any charities or community initiatives?

We sponsor local grassroots rugby and cricket clubs.  See below an extract from Lydney RFC regarding our support: “This support enables the Club to provide facilities for the local community and for the youth of the Forest with its rugby set up. This help enables the Club to run teams across all age groups, including some female sides from mini to Senior levels. The newly extended Changing room area and a refurbished Clubhouse following the flood in 2024 can be used by all in the community for a wide range of events. Lydney RFC Chairman Duncan Sleeman added, ‘The Hunt family have a real passion to support the local community and we are grateful for their help in supporting youth sports both now and for future generations to come.’”

In addition, we aim to take on several apprentices each year to help support young adults into the working environment.

ACCOUNT & LOYALTY

Do I need to create an account to order?

No, you can check out as a guest.

How do I reset my password?

Please follow the guidance in the Shopify checkout area.

Do you have a loyalty or rewards programme?

Not yet, coming soon! If you subscribe, you will receive a welcome code for 10% off your first order.

Do you have a refer-a-friend scheme?

Not yet

How do I unsubscribe from marketing emails?

There will be an option to unsubscribe within the last marketing email you received.

Is my payment information secure? 

Yes. Our store is built on Shopify, which is fully PCI DSS compliant — the highest security standard for handling payment card data. All transactions are encrypted.

Do you store my card details? 

No. Full card numbers are never stored. Shopify's checkout processes your payment securely without retaining your card information on our systems.

Who handles my payment data? 

Your payment is processed securely through Shopify's checkout. Shopify undergoes independent security audits every 6 months (SOC 2 Type 2) and annual PCI compliance assessments

What personal information is collected at checkout? 

We collect your name, email, shipping address, and billing address to fulfil your order. We do not sell personal information.

Where can I find out more? 

You can read our full privacy policy, Privacy policy – Hunts Premium Beef or visit Shopify's security page for more details.